Typically it takes 2-3 weeks for a buyer out of the US to receive their orders.
No, usually we process the orders within 24-48hrs unless customization request are made. If an order requires changes a general rule of thumb would be to add an additional week to the estimated receipt time.
Please keep in mind that we are unable to guarantee carrier delivery times as we have no control over carrier operations. You can request expedited shipping when checking out.
My clothing item or bracelet is too large or too small, what can I do? We will gladly rework your order at little or no cost for you as long as you contact us within 7 business days of order receipt. Buyer will be required to pay for all shipping charges incurred as a result of the rework request. Please note we do everything possible up front to ensure clothing items and jewelry are the proper size prior to crafting.
We will gladly accommodate any custom or personalized order request. If the request are comparable to the original design there will be no charge. Any cost incurred due to design changes will be the responsibility of the buyer.
If your package arrives damaged with large holes, opened, etc., please do not accept it from the carrier. If you accept the damaged package you would be required to facilitate the damage claim based upon the carriers operating procedures.
It is recommended that all of our garments are hand washed or dry-cleaned. All patch work is hand sewn with care and will withstand cleaning for quite some time.
A warranty claim includes all defects that occur within the statutory warranty period. The warranty does not cover worn parts or damage caused by the buyer.